Category: Communication

Confident Communication 

Good communication is confident.  Good, effective communication is not deferential. It is confident.  Good, effective communication is not arrogant; it is confident.  Good communication can absolutely be in the form

Read Now

In Control 

You are in control of your life.  Too many people sit on the sidelines, ceding control of their destinies to other people, circumstances, fate, whatever.   Always remember: you are

Read Now

Difficult Conversations 

We have to have them, and we often procrastinate, avoid, or ignore them…difficult conversations.  But life doesn’t wait for us. Too often, in our rush to put off the tough conversations,

Read Now

Do Good 

We spend a lot of our lives working with, working for, serving with, and serving others. However, customer service seems to be getting worse and

Read Now

Have You Asked Why? 

One of the most powerful and most often underutilized tools in a leader’s arsenal is a simple question: “Why?”  Most of us are going through

Read Now

Questions and Humility 

True wisdom comes from questioning and being humble.  True wisdom does not come from being a know-it-all, a showoff, arrogant, or overconfident.  Asking questions shows

Read Now

Understand First 

So much of effective communication is listening first for understanding.  I find one of the hardest parts of leading meetings or finding common ground with

Read Now