Category: Communication

Validation

I don’t know if I’m ready yet. Will you ever feel ready?  I have trouble trusting people. Has this person proven his/herself untrustworthy yet?  You

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Customer Service

Let’s talk about how the customer relationship should work…   There’s an old saying that the customer is always right. The sentiment behind this is fantastic

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Sour Grapes

The sour grapes story: an ancient human tries to reach grapes growing on a tree. The branch with the grapes is too tall, and the

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Inconvenience

Isn’t inconvenience all about perception? What may be a real pain for you may be only a minor annoyance, or even a positive opportunity, for

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