Customer Service
Let’s talk about how the customer relationship should work… There’s an old saying that the customer is always right. The sentiment behind this is fantastic
Let’s talk about how the customer relationship should work… There’s an old saying that the customer is always right. The sentiment behind this is fantastic
We have all had the dreaded experience of weather, illness, accident, and emergency restructures to our day. While many of these things can be major
As a leader, have you ever asked yourself some version of, “why don’t my people get it?!” (The exclamation point is an essential part of the
Ah… magical, mythical, nonexistent, straight-line forward progress. Yes, nonexistent. The best and most successful still have an upward trend line that looks more like a
I have had the pleasure of working for, with, or in the presence of many great leaders in my career. Nearly all of them accomplished great
One of the business owner’s or manager’s greatest challenges is completing a never-ending to-do list. Our calendars and task lists can be daunting, even scary,
Let’s kick off the new year with some tips on the most popular discussion item this time of year: resolutions. Here’s my big, earth-shaking tip
As a new year begins, many (most?) professionals will return from vacations, family gatherings, and other time off with a vague sense that some things
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