Category: Leadership

First “Who” 

In Good to Great, Jim Collins introduces a critical concept to the long-term success of any great institution (including an individual): first “who”, then “what”. 

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Great Expectations 

“My people aren’t meeting expectations!”  A common frustration I hear from business owners. My reply is often, “Do they understand the expectations?” Employees are not

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Take Care of Your Customers 

A recent exchange on social media:  Original Post:   My favorite business-building question:  “What’s the one thing, that if I stopped doing today, would immediately destroy

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What Must Be Done 

Dwight Eisenhower famously described leadership as, “the art of getting to others to want to do what must be done”.  Here are a few thoughts

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Over and Over Again 

One of the leader’s greatest responsibilities is to clarify, communicate, and reinforce expectations to team members.  Clarify means the leader herself must understand exactly what

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