Tag: expectations

Great Expectations 

“My people aren’t meeting expectations!”  A common frustration I hear from business owners. My reply is often, “Do they understand the expectations?” Employees are not

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Take Care of Your Customers 

A recent exchange on social media:  Original Post:   My favorite business-building question:  “What’s the one thing, that if I stopped doing today, would immediately destroy

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Over and Over Again 

One of the leader’s greatest responsibilities is to clarify, communicate, and reinforce expectations to team members.  Clarify means the leader herself must understand exactly what

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