Tag: Communication

Helping Others Change 

They say the only constant in life is change.   Change is hard, though, and my own anecdotal experience indicates that most people don’t like –

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Customer Service

Let’s talk about how the customer relationship should work…   There’s an old saying that the customer is always right. The sentiment behind this is fantastic

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Sour Grapes

The sour grapes story: an ancient human tries to reach grapes growing on a tree. The branch with the grapes is too tall, and the

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Pointless Email

What’s the point?

Confession: I’m not the most concise communicator. I strongly believe in efficiency, but, like many people, I also love the sound of my own voice.

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