Confident Communication
Good communication is confident. Good, effective communication is not deferential. It is confident. Good, effective communication is not arrogant; it is confident. Good communication can absolutely be in the form
Good communication is confident. Good, effective communication is not deferential. It is confident. Good, effective communication is not arrogant; it is confident. Good communication can absolutely be in the form
We have to have them, and we often procrastinate, avoid, or ignore them…difficult conversations. But life doesn’t wait for us. Too often, in our rush to put off the tough conversations,
So much of effective communication is listening first for understanding. I find one of the hardest parts of leading meetings or finding common ground with
Many business owners and leaders see their problems as very serious and very unique to them and their organizations. Having worked in, for, and with
They say the only constant in life is change. Change is hard, though, and my own anecdotal experience indicates that most people don’t like –
A fellow consultant once told me about a meeting with an organization’s top leader. She asked the leader if he thought he communicated enough within
A common issue we all run into at work is other people’s “feelings”. My quotation marks are not meant to diminish the legitimacy of hurt
Let’s talk about how the customer relationship should work… There’s an old saying that the customer is always right. The sentiment behind this is fantastic
The sour grapes story: an ancient human tries to reach grapes growing on a tree. The branch with the grapes is too tall, and the
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