Then why aren’t you doing it? Yes, the moment of resistance. The knowledge that XYZ is the course of action, but the desire to procrastinate
Let’s talk about how the customer relationship should work… There’s an old saying that the customer is always right. The sentiment behind this is fantastic
We have all had the dreaded experience of weather, illness, accident, and emergency restructures to our day. While many of these things can be major
Many business owners express frustration at their team’s lack of passion for the organization’s work. This lack of passion often gets misdiagnosed as apathy or
As a leader, have you ever asked yourself some version of, “why don’t my people get it?!” (The exclamation point is an essential part of the
Ah… magical, mythical, nonexistent, straight-line forward progress. Yes, nonexistent. The best and most successful still have an upward trend line that looks more like a
The sour grapes story: an ancient human tries to reach grapes growing on a tree. The branch with the grapes is too tall, and the
I have had the pleasure of working for, with, or in the presence of many great leaders in my career. Nearly all of them accomplished great
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