Blog

Slow Down

I often tell friends that because I write blog posts long in advance I am often surprised by much-needed advice in them! So, I am

Read Now

Customer Service

Let’s talk about how the customer relationship should work…   There’s an old saying that the customer is always right. The sentiment behind this is fantastic

Read Now

The Mission

Many business owners express frustration at their team’s lack of passion for the organization’s work. This lack of passion often gets misdiagnosed as apathy or

Read Now

Sour Grapes

The sour grapes story: an ancient human tries to reach grapes growing on a tree. The branch with the grapes is too tall, and the

Read Now